
Yes,
EBT
(Electronic Benefits Transfer) is here.
Each state has their own name for
EBT.
New Jersey's EBT program name is:
Family First EBT Program
EBT basically works the same
throughout the United States.
The Families First EBT
card
makes cash and food benefits available to clients
through electronic benefit accounts using their own plastic card.
See NEW benefit issuance dates in client training book.
The cards can be used at merchants POS (Point-of-Sale) terminals
and ATMs (Automated Teller Machines).
To see if you may qualify click on NJ Helps.ORG.
Frequently
Asked:
| Q: | Can a client's family and friends shop for them like they do now? | A: | This is up to the client. If the client selects another person to shop for them, that person will have their own card and PIN. Benefits are not replaced if the card and pin are used. |
| Q: | Can stores limit the amount of cash a client receives from a POS machine? | A: | Yes. Not all agreements with stores include full cash withdrawals. If a store offers full cash withdrawal, the store must allow the client to withdraw up to the total amount in the client's account. |
| Q: | What happens if a client has benefits leftover at the end of the month? | A: | Benefits which are not used at the end of the month are carried over to the next month and added to the next month's benefits. The old benefit amount is used first. |
| Q: | If a client forgets their card when they go to the store, are they still able to make a purchase? | A: | No. Clients cannot access their benefits without their card. |
| Q: | When are benefits issued if the date falls on a weekend or holiday? | A: | Benefits are available on the same date every month, even if the date falls on a weekend or holiday. |
| Q: | What does a client do if confused over their benefit balance? | A: | If a client has a balance dispute related to a Merchant's POS or ATM transaction, the client should call Customer Service. The Customer Service Representative researches the problem and gets back to the client. |
| Q: | What if a
transaction was taken out of the wrong benefit? For example: if the client wanted to pay for food using food benefits, but the store clerk selected the cash benefit? |
A: | The Customer
Service Representative investigates the transaction and finds out which
store clerk took out money from the wrong benefit.
The Customer Service Representative may suggest to the client that they return to the same store and have the store reenter the purchase using the correct benefit. |
| Q: | What if a client wants to use their cash account to pay for food? | A: | The store clerk will press the cash button on the POS so the amount is deducted from the client's cash benefits. To pay for non-food items, the client can either deduct the amount from their cash account, or pay for the items in cash. |
| Q: | Where can clients use their card? | A: | Clients can use their card at stores and ATMs that display the Quest logo. They should look for this logo displayed on store doors or windows, and ATMs. This logo and other logos are in the client training handbook for reference. |
| Q: | What if a client doesn't know how to use a Merchant POS or ATM machine? | A: | Clients should refer to their client training handbook. This handbook provides step-by-step instructions and graphics on how to use the POS and ATM. Additional training is available at the County office. |
| Q: | If a client is issued a replacement card, can they use the same PIN? | A: | No. The client must select a new PIN with the replacement card. |
| Q: | Can a client return a food purchase made with their card? | A: | Yes! For example: if milk is spoiled, a client can bring the spoiled milk and the receipt back to the store. The client's food account is credited for the return. The client will not receive cash for the return. |
| Q: | What if the client's card does not work? | A: | The receipt is the first place to look for a reason why the card doesn't work. for example: "Insufficient Funds" means there are not enough funds in the account to pay for the purchase. If the client cannot figure out what the problem is, instruct them to call Customer Service. |
| Q: | What should the client do in the event their card is lost, stolen? | A: | The client should call Customer Service IMMEDIATELY if their card has been lost or stolen. The Customer Service Representative changes the status of the card, which protects the unused benefit amount. If someone used the card before the card's status is changed, the benefits are not replaced. Once a card's status is entered as lost, or stolen, then the card is replaced. |
To see if you may qualify click on NJ Helps.ORG.
For EBT Customer Service, Please Call:
1-800-997-3333
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